Privacy Policy

This privacy policy explains how Desert Peaks Sports Gear processes information when you use our online platform or services related to the retail sale, rental, maintenance, and advice regarding sports and adventure equipment.

We collect and process various types of information necessary to provide our services and operate our business. This includes:

Information you provide to us: When you make a purchase, rent equipment, create an account, contact us, or use our services, you may provide information such as your name, billing address, shipping address, payment details, telephone number, email address, date of birth (if required for services), and details about the products or services you are interested in or have used. If you rent equipment, we may collect information needed for fitting or safety purposes.

Information collected automatically: When you visit our online platform, we may automatically collect information about your device, browsing actions, and patterns. This includes your IP address, browser type, operating system, referring URLs, information about your visit including date and time, products you viewed or searched for, page response times, download errors, and duration of visits to certain pages. We use cookies and similar technologies to collect this information.

Information from other sources: We may receive information about you from third parties, such as payment processors, shipping companies, or business partners with whom we collaborate.

We use the information we collect for various purposes, including:

To process and fulfill your orders, including managing payments, shipping, and returns.

To provide and manage equipment rental and maintenance services.

To communicate with you about your orders, rentals, services, and inquiries.

To provide customer support and respond to your requests.

To manage your account and provide access to online services.

To improve our online platform, products, and services.

To understand how users interact with our site and to optimize user experience.

To send you marketing communications (if you have opted-in or if allowed by law) about products, services, promotions, or events that may be of interest to you.

To comply with legal obligations, resolve disputes, and enforce our agreements.

To protect the security and integrity of our online platform and prevent fraud.

Our processing of your information is based on lawful grounds, including: The necessity of processing to perform a contract with you (e.g., fulfilling your order). Your consent, where required by law (e.g., for sending marketing communications). Our legitimate interests (e.g., improving our services, preventing fraud), provided these interests do not override your fundamental rights and freedoms. Compliance with legal obligations to which we are subject.

We may share your information with third parties only in the following circumstances: With service providers who perform functions on our behalf, such as payment processing, shipping, data hosting, marketing assistance, and customer service. These providers are given access to the personal information necessary to perform their functions but may not use it for other purposes. With business partners, but only to the extent necessary to provide jointly offered services. In response to legal process, such as a court order or subpoena, or to comply with legal requirements. To protect the rights, property, or safety of Desert Peaks Sports Gear, our customers, or others. In connection with a business transaction, such as a merger, sale of assets, or acquisition.

Our online platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

We retain your information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Under applicable data protection laws, including the GDPR, you have certain rights regarding your personal information: The right to access your information. The right to rectify inaccurate or incomplete information. The right to request erasure of your information. The right to restrict the processing of your information. The right to data portability. The right to object to the processing of your information. The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the physical address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your information (or to exercise any of your other rights).

We take reasonable technical and organizational measures to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.

Our online platform is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16.

We may update this privacy policy from time to time. Any changes will be posted on this page.

If you have questions or concerns about this privacy policy or our data practices, please contact us by mail at:

Desert Peaks Sports Gear
14 Sheikh Zayed Road,
Ground Floor, Al Barsha 1,
Dubai, Dubai, PO Box 12345
UAE